Delivery & Shipping Policy
1. Delivery Areas & Schedule
We take pride in delivering our handmade tiramisu directly from our kitchen to your door. We currently deliver exclusively to:
County Clare
County Limerick
Delivery Days: We deliver every Saturday and Sunday.
Please note: To ensure freshness, order cut-offs may apply. Check our social media or homepage for the latest weekend order deadlines.
2. Delivery Fees
Our delivery fees are calculated based on your location to cover the cost of our dedicated transport:
Within County Clare: Please check with us.
Limerick Deliveries: Please check with us.
Free Delivery: All orders over €50 qualify for free delivery across both Clare and Limerick!
3. Personal Handling & Food Safety
Because we handle the deliveries ourselves, we guarantee that your tiramisu is kept at the correct temperature throughout the journey.
Direct Hand-off: As this is a fresh, perishable dairy product, we prefer to hand the order directly to you.
Immediate Cooling: Your tiramisu must be placed in a refrigerator immediately upon arrival. Tirabella cannot be held responsible for the quality of the product if it is left out of cold storage after delivery.
4. Delivery Requirements
Since we are on a specific weekend route, please ensure someone is available at the delivery address provided.
If you are not home, please provide instructions (e.g., leave with a neighbor) at the checkout.
If we cannot complete the delivery due to an incorrect address or no answer, we cannot offer a refund or a fresh replacement due to the perishable nature of the food.
5. Issues or Damage
We treat every tray of tiramisu like gold! However, if there is any issue with your order upon arrival, please contact us immediately:
Email: info@thetirabella.com
Action: Please take a photo of the issue and email us within 2 hours of delivery so we can make it right.