Delivery & Shipping Policy

 

​1. Delivery Areas & Schedule

​We take pride in delivering our handmade tiramisu directly from our kitchen to your door. We currently deliver exclusively to:

​County Clare

​County Limerick

​Delivery Days: We deliver every Saturday and Sunday.

​Please note: To ensure freshness, order cut-offs may apply. Check our social media or homepage for the latest weekend order deadlines.

​2. Delivery Fees

​Our delivery fees are calculated based on your location to cover the cost of our dedicated transport:

​Within County Clare: Please check with us.

​Limerick Deliveries: Please check with us.

​Free Delivery: All orders over €50 qualify for free delivery across both Clare and Limerick!

​3. Personal Handling & Food Safety

​Because we handle the deliveries ourselves, we guarantee that your tiramisu is kept at the correct temperature throughout the journey.

​Direct Hand-off: As this is a fresh, perishable dairy product, we prefer to hand the order directly to you.

​Immediate Cooling: Your tiramisu must be placed in a refrigerator immediately upon arrival. Tirabella cannot be held responsible for the quality of the product if it is left out of cold storage after delivery.

​4. Delivery Requirements

​Since we are on a specific weekend route, please ensure someone is available at the delivery address provided.

​If you are not home, please provide instructions (e.g., leave with a neighbor) at the checkout.

​If we cannot complete the delivery due to an incorrect address or no answer, we cannot offer a refund or a fresh replacement due to the perishable nature of the food.

​5. Issues or Damage

​We treat every tray of tiramisu like gold! However, if there is any issue with your order upon arrival, please contact us immediately:

​Email: info@thetirabella.com

​Action: Please take a photo of the issue and email us within 2 hours of delivery so we can make it right.