1. Delivery Areas & Schedule

​We take pride in delivering our handmade tiramisu directly from our kitchen to your door. We currently deliver exclusively to:

County Clare

County Limerick

​Delivery Days: We deliver every Saturday and Sunday.

Please note: To ensure freshness, order cut-offs may apply. Check our social media or homepage for the latest weekend order deadlines.

2. Delivery Fees

​Our delivery fees are calculated based on your location to cover the cost of our dedicated transportation:

Within County Clare: Please check with us.

Limerick Deliveries: Please check with us.

​Free Delivery: All orders over €50 qualify for free delivery across both Clare and Limerick!

3. Personal Handling & Food Safety

​Because we handle the deliveries ourselves, we guarantee that your tiramisu is kept at the correct temperature throughout the journey.

Direct Hand-off: As this is a fresh, perishable dairy product, we prefer to hand the order directly to you.

Immediate Cooling: Your tiramisu must be placed in a refrigerator immediately upon arrival. Tirabella cannot be held responsible for the quality of the product if it is left out of cold storage after delivery.

4. Delivery Requirements

​Since we are on a specific weekend route, please ensure someone is available at the delivery address provided.

​If you are not home, please provide instructions (eg, leave with a neighbor) at the checkout.

If we cannot complete the delivery due to an incorrect address or no answer, we cannot offer a refund or a fresh replacement due to the perishable nature of the food.

5. Issues or Damage

​We treat every tray of tiramisu like gold! However, if there is any issue with your order upon arrival, please contact us immediately:

Email: info@thetirabella.com

Action: Please take a photo of the issue and email us within 30 minutes of delivery so we can make it right. The item must kept fresh and chilled.

6. Refund & Cancellation Policy

Due to the fresh and chilled nature of our desserts, returns are generally not accepted. As our products are perishable food items, standard return rights may not apply once the order has been delivered and accepted.

However, refunds may be considered under the following conditions:

The item must remain in its original condition as received.

Any return request must be made at the time of delivery or within 30 minutes of receiving the order.

Customers must ensure that the items are kept fresh, chilled, and properly stored after delivery.

Delivery charges are non-refundable.

Refunds are limited to a maximum value equivalent to 4 small boxes per order.

Incase of catering or special requests, refund might be issued with a 50% of the total order value 

Orders containing 5 items or more are non-refundable unless the issue is caused by delivery damage or an error on our part.

All refund requests are subject to review and approval after we examine the circumstances of the issue.

Refunds will be issued for items damaged during delivery. Refunds will not be issued for damage caused after delivery or due to improper handling by the customer.

Customers must provide clear photo evidence of damaged items and packaging when submitting a refund request.

Depending on the circumstances, a replacement may be offered instead of a refund.

Approved refunds may take up to 7 working days to be processed.

Order Cancellation

Orders may be cancelled up to 48 hours before the scheduled delivery time for a full refund.

Orders cancelled less than 48 hours before delivery are non-refundable.

Contact Us

For all refund, return, or cancellation requests, please contact us at: info@thetirabella.com